An Open Letter to People who Make Phonecalls

As someone who now answers phones for a living, I feel I cannot keep my peace on this issue. I hope all of you reading this will take it to heart:

If you refuse to tell the person who answers who you want to talk to, or what you are calling about, they will not be able to help you. It is not a failing on our part, it is the simple fact of our humanity. We cannot read minds. We do apologize for any inconvenience this may cause you.

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